Privacy Policy

Last Updated: May 2026

This Privacy Policy describes how Immediately Locksmith LLC (“Company,” “we,” “us,” or “our”), a Georgia limited liability company, collects, uses, discloses, and safeguards your information when you visit our website at immediatelylocksmiths.com (the “Website”), use our services, call our phone number, submit a form, send us a text message, or interact with us through any third-party platform including Google. This policy applies to information collected online and offline.

By using our Website or services, you consent to the practices described in this Privacy Policy. If you do not agree with the practices described herein, please do not use our Website or services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you request services, fill out forms, call us, text us, or communicate with us in any way. This includes:

• Full name
• Phone number (including mobile phone number)
• Email address
• Physical address and service location
• Vehicle information (for automotive services: make, model, year, VIN when applicable)
• Property details relevant to your service request
• Description of your locksmith need or emergency
• Payment information (processed securely by third-party payment processors; we do not store full credit card numbers)
• Government-issued identification details (collected solely to verify property ownership or authorization as described in our Terms of Service; we do not retain copies)
• Any additional information you choose to provide during communications

1.2 Information Collected Automatically

When you visit our Website, we and our third-party service providers automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, mobile, tablet)
• Pages visited, links clicked, and time spent on each page
• Referring website or source (how you found us)
• Approximate geographic location (derived from IP address)
• Date and time of access
• Unique device identifiers

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Google (through Google Ads, Google Local Services Ads, Google Business Profile, and Google Analytics)
• Payment processors (transaction confirmations)
• Advertising platforms and networks
• Review platforms where you have left feedback about our services
• Social media platforms if you interact with our content

1.4 Call and Communication Recording

Phone calls to and from Immediately Locksmith may be recorded for quality assurance, training, dispute resolution, and legal compliance. Georgia is a one-party consent state for call recording. If you contact us through Google Local Services Ads or other advertising platforms, those platforms may independently record, monitor, and analyze communications in accordance with their own privacy policies.

2. Cookies and Tracking Technologies

2.1 What Are Cookies

Cookies are small data files placed on your device when you visit a website. We use cookies and similar technologies (including pixels, web beacons, and local storage) to operate our Website, analyze traffic, and deliver relevant advertising.

2.2 Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly, including session management and security. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our Website. We use Google Analytics 4 (provided by Google LLC) to collect and analyze website traffic data. Google Analytics uses cookies to collect information such as how often users visit the site, what pages they visit, and what other sites they used prior to coming to our site. Google Analytics collects the IP address assigned to you on the date you visit our site but does not combine it with your name or other personally identifying information. We use the information from Google Analytics only to improve our Website and services. Google’s ability to use and share information collected by Google Analytics is governed by the Google Analytics Terms of Service and the Google Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
• Advertising Cookies: Used to deliver advertisements relevant to you and to measure the effectiveness of our advertising campaigns. We may use Google Ads remarketing cookies to show ads to visitors who have previously visited our Website when they browse other websites in the Google Display Network. These cookies do not identify you personally. You can opt out of Google’s use of cookies for advertising by visiting Google Ads Settings.
• Functional Cookies: Remember your preferences and choices to enhance your experience, such as your preferred location or previously searched areas.

2.3 Google Consent Mode

Our Website implements Google Consent Mode to manage how Google tags behave based on your consent preferences. When you visit our Website, you may be presented with a cookie consent notice. Your consent choices control whether analytics and advertising cookies are activated. If you decline cookies, Google tags will operate in a limited mode that does not store cookies or collect personal identifiers, while still allowing basic, privacy-preserving measurement.

2.4 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be alerted when a cookie is being set. Blocking essential cookies may impair Website functionality. For advertising opt-outs, you can also visit:

• Google Ads Settings
• Digital Advertising Alliance Opt-Out
• Network Advertising Initiative Opt-Out

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing service requests, dispatching technicians, scheduling appointments, providing quotes, and completing locksmith work
• Communication: Contacting you about your service request, sending appointment confirmations, follow-up messages, and responding to inquiries
• Payment Processing: Processing and verifying payments through our third-party payment processors
• Website Operation: Operating, maintaining, and improving our Website
• Analytics: Analyzing Website usage patterns to improve user experience and content
• Advertising: Measuring the effectiveness of our advertising, delivering relevant ads, and conducting remarketing campaigns through Google Ads and other platforms
• Marketing: Sending promotional materials and service updates with your consent (you can opt out at any time)
• Legal Compliance: Complying with applicable laws, regulations, legal processes, and government requests
• Security and Fraud Prevention: Protecting against unauthorized access, fraud, and abuse of our Website and services
• Quality Assurance: Reviewing recorded calls and communications to improve service quality and resolve disputes
• Business Operations: Managing our business, including record-keeping, invoicing, and internal reporting

4. How We Share Your Information

We do not sell your personal information. We do not rent or trade your personal information to third parties for their own marketing purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We may share your information with the following categories of recipients for the purposes described below:

• Service Providers: Third-party companies that help us operate our business, including payment processors, website hosting providers, email service providers, and customer relationship management platforms. These providers are contractually obligated to use your information only to perform services for us and to maintain its confidentiality.
• Google: We share data with Google through our use of Google Analytics, Google Ads, Google Local Services Ads, and Google Maps. Google uses this data in accordance with its own privacy policy. When you interact with our business through Google services, Google may collect and process your data independently.
• Advertising Partners: We may share limited data (such as hashed identifiers or cookie data) with advertising networks to measure campaign performance and deliver relevant ads. This sharing is conducted through cookies and tracking pixels and does not include your name, phone number, or physical address.
• Legal Authorities: We may disclose your information when required by law, subpoena, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Professional Advisors: Attorneys, accountants, and auditors who assist with our business operations, bound by professional confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, bankruptcy, or sale of all or a portion of our business assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

5. SMS/Text Messaging Program

5.1 SMS Opt-In and Consent

Immediately Locksmith LLC offers a customer care text messaging program. By checking the SMS consent checkbox on any form on our Website, you expressly consent to receive automated customer care text messages (SMS/MMS) from Immediately Locksmith LLC at the mobile phone number you provided. The SMS consent checkbox is optional, unchecked by default, and is separate from any other consent. Consent to receive text messages is not required as a condition of purchasing any goods or services.

5.2 Message Details

• Message Types: Appointment confirmations, technician dispatch updates, service follow-ups, and other customer care communications related to your service request.
• Message Frequency: Message frequency varies based on your service interactions. You will not receive marketing or promotional text messages unless you separately opt in.
• Message and Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details about your messaging plan.

5.3 Opt-Out

You may opt out of text messages at any time by replying STOP to any message. You may also opt out by calling us at (470) 971-2071, emailing us at support@immediatelylocksmiths.com, or by any other reasonable method. We will process opt-out requests within ten (10) business days and send a single confirmation message. Opting out of text messages will not affect your ability to receive our locksmith services. For assistance, reply HELP to any message or contact us directly.

5.4 No Sharing of SMS Opt-In Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Immediately Locksmith LLC is not responsible for messages that are not delivered due to carrier issues, network congestion, or device incompatibility.

6. Google Maps

Our Website may use Google Maps to display service area information or assist with location-based features. Your use of Google Maps through our Website is subject to the Google Maps Additional Terms of Service and the Google Privacy Policy.

7. Yelp

Our business may be listed on Yelp (yelp.com). If you interact with our Yelp listing, including viewing our profile, sending messages, requesting quotes, or leaving reviews, Yelp may collect and process your personal data independently in accordance with Yelp’s Privacy Policy, available at yelp.com/privacy. Immediately Locksmith is not responsible for Yelp’s independent data collection, use, or sharing practices.

6.1 Information We May Receive from Yelp

We may receive limited information from Yelp related to customer inquiries, messages, quote requests, and leads generated through the Yelp platform. This information may include your name, phone number, email address, and the content of your message or service request. We use this information solely to respond to your inquiry and provide locksmith services as described in Section 3.

6.2 Yelp Cookies and Tracking

If you visit our Website after interacting with our Yelp listing, Yelp may use cookies or similar tracking technologies to measure referral traffic and advertising effectiveness. Yelp’s use of these technologies is governed by Yelp’s Privacy Policy. You can manage your cookie preferences through your browser settings as described in Section 2.4.

6.3 Yelp Reviews and Public Content

Reviews you leave on our Yelp listing are public content governed by Yelp’s Terms of Service and Content Guidelines. Immediately Locksmith does not control the display, filtering, or removal of Yelp reviews. We do not have access to personal information of reviewers beyond what is publicly displayed on their Yelp profiles.

8. Microsoft and Bing Services

Our business may use Microsoft services including Bing Places for Business, Microsoft Advertising (formerly Bing Ads), and Bing Maps. If you interact with our business through these Microsoft services, Microsoft may collect and process your data independently in accordance with the Microsoft Privacy Statement, available at privacy.microsoft.com.

7.1 Bing Places for Business

Immediately Locksmith may maintain a listing on Bing Places for Business to display our business information in Bing search results and Bing Maps. When you view our Bing Places listing or interact with it (including clicking for directions, calling our phone number, or visiting our Website from search results), Microsoft may collect information about that interaction in accordance with its privacy statement. We may receive aggregated analytics data from Bing Places about listing views and interactions but do not receive personally identifiable information from Bing Places about individual searchers.

7.2 Microsoft Advertising

We may use Microsoft Advertising to display ads on Bing, Yahoo, and the Microsoft Audience Network. If you click on our advertisements, Microsoft may use cookies and tracking technologies to collect data about your interaction for advertising analytics, conversion tracking, and remarketing purposes. You can opt out of personalized advertising from Microsoft by visiting your Microsoft privacy settings at account.microsoft.com/privacy or by visiting the advertising opt-out links listed in Section 2.4.

7.3 Bing Maps

Our Website may use Bing Maps to display service area information or assist with location-based features. Your use of Bing Maps through our Website is subject to the Microsoft Bing Maps Terms of Use and the Microsoft Privacy Statement.

9. Data Security

We use commercially reasonable measures to help protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot and do not guarantee the absolute security of your information. Security also depends on third-party service providers (such as hosting providers, payment processors, CRM platforms, and analytics services) whose security practices are governed by their own policies and are outside our direct control. By using our Website and services, you acknowledge and accept these inherent risks.

10. Data Retention

We may retain your personal information indefinitely or for as long as we determine is reasonably necessary for our legitimate business purposes, including but not limited to fulfilling the purposes described in this Privacy Policy, complying with legal and regulatory obligations, resolving disputes, enforcing our agreements, maintaining business records, and improving our services. We do not commit to specific retention timelines because the duration for which data must be retained depends on a variety of factors outside our sole control, including applicable tax and accounting requirements, ongoing legal obligations, third-party platform policies (such as Google Analytics, CRM systems, advertising platforms, and payment processors), and the nature of the data itself.

Certain data may be retained by third-party service providers according to their own retention policies, which are governed by their respective terms of service and privacy policies and are not within our direct control. For example, data processed through Google Analytics, advertising platforms, customer relationship management systems, and payment processors is subject to those providers’ retention schedules. We are not responsible for the retention practices of third-party platforms.

You may request deletion of your personal information at any time by contacting us. We will process deletion requests in accordance with applicable law, subject to exceptions where retention is required or permitted by law or necessary for our legitimate business operations.

11. Your Privacy Rights

Although Immediately Locksmith operates in and serves customers in Georgia, our Website is accessible to visitors from any US state. If you are a resident of a state with a comprehensive consumer privacy law, you may have specific rights regarding your personal information. We will comply with applicable state privacy laws to the extent they apply to our business. You may contact us at any time to exercise any privacy rights available to you under applicable law.

11.1 General Rights

Where required by applicable law, you may have the right to:

• Access: Request confirmation of whether we are processing your personal data and obtain a copy of the personal information we have collected about you
• Deletion: Request that we delete personal information we have collected, subject to exceptions required or permitted by law
• Correction: Request correction of inaccurate personal information
• Opt-Out: Opt out of targeted advertising, the sale or sharing of personal data, or profiling, to the extent applicable under your state’s law
• Data Portability: Obtain a copy of your personal data in a portable format where technically feasible
• Non-Discrimination: Exercise your rights without receiving discriminatory treatment

11.2 How to Exercise Your Rights

You may submit a privacy rights request by calling us at (470) 971-2071, emailing us at support@immediatelylocksmiths.com, or submitting a request through the contact form on our Website. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.

11.3 Right to Appeal

If we decline to take action on your request, you may appeal by contacting us at support@immediatelylocksmiths.com with “Privacy Appeal” in the subject line. If we deny your appeal, we will inform you of your right to contact your state’s attorney general.

12. California Residents (CCPA/CPRA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), including the right to know the categories and specific pieces of personal information collected, the right to opt out of the sale or sharing of personal information, and the right to limit use of sensitive personal information. We do not sell your personal information in the traditional sense; however, certain advertising practices (such as remarketing cookies) may constitute “sharing” under the CPRA. You may opt out by adjusting your cookie preferences, enabling Global Privacy Control (GPC) in your browser, or contacting us directly. We honor GPC signals as required by California law. We do not disclose personal information to third parties for their own direct marketing purposes.

13. Other State Privacy Laws

If you reside in a state with a comprehensive consumer privacy law (including but not limited to Virginia, Colorado, Connecticut, Texas, Oregon, and others), you may have rights similar to those described in Section 11 to the extent they apply to our business operations. We comply with applicable state privacy laws as required. As additional states enact privacy legislation, we will comply with new requirements as they take effect.

14. Georgia Residents

Georgia does not currently have a comprehensive consumer data privacy law. However, Georgia law provides the following protections that apply to you:

• Data Breach Notification (O.C.G.A. § 10-1-912): If a security breach compromises your personal information, we are required to notify you in the most expedient time possible and without unreasonable delay. If a breach affects more than 10,000 Georgia residents, we will also notify the national consumer reporting agencies.
• Computer Fraud and Abuse (O.C.G.A. § 16-9-93): Georgia law prohibits unauthorized access to computer systems and data, which we enforce to protect your information stored in our systems.
• Consumer Protection (O.C.G.A. § 10-1-390 et seq.): Georgia’s Fair Business Practices Act prohibits unfair or deceptive practices, including those related to the handling of consumer data. We comply fully with this Act in all of our business practices.

As Georgia’s privacy landscape evolves, we will update this policy to comply with any new state requirements.

15. Federal Law Compliance

14.1 TCPA (Telephone Consumer Protection Act)

We comply with the TCPA (47 U.S.C. § 227) regarding telephone and text message communications. We obtain prior express written consent via a separate opt-in checkbox on our website forms before sending any text messages (SMS/MMS) or making automated calls. Consent to receive text messages is not a condition of purchasing any goods or services. Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message, calling us, or emailing us. We will process your opt-out within ten (10) business days. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Terms of Service for complete TCPA disclosure.

14.2 CAN-SPAM Act

All commercial email from Immediately Locksmith complies with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.). Our emails include accurate sender information, a clear subject line, our physical mailing information, and a functioning unsubscribe mechanism. We honor all unsubscribe requests within ten (10) business days.

14.3 COPPA (Children’s Online Privacy Protection Act)

Our Website and services are not directed toward children under the age of thirteen (13). We do not knowingly collect personal information from children under 13 as defined by COPPA (15 U.S.C. § 6501 et seq.). If we become aware that we have collected personal information from a child under 13, we will delete such information promptly. If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately at (470) 971-2071.

14.4 FTC Act (Section 5)

We comply with Section 5 of the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices. Our data collection and privacy practices are truthful, transparent, and consistent with the representations made in this Privacy Policy.

16. Do Not Track and Universal Opt-Out Signals

Our Website responds to the following privacy signals:

• Global Privacy Control (GPC): We honor GPC signals as a valid opt-out of the sale or sharing of personal information for targeted advertising, as required by applicable state laws including California, Colorado, and Connecticut.
• Do Not Track (DNT): We respect browser-based Do Not Track signals where technically feasible. When a DNT signal is detected, we limit non-essential tracking cookies.

To enable these signals, check your browser or device settings or install a browser extension that supports GPC.

17. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Changes take effect upon posting to the Website with an updated “Last Updated” date. Your continued use of our Website or services after the posting of changes constitutes your acceptance of the modified policy. Material changes will be highlighted on the Website for a reasonable period. We will update this policy as new state privacy laws take effect to ensure ongoing compliance. We encourage you to review this policy periodically.

18. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is handled, please contact us:

Immediately Locksmith LLC
Phone: (470) 971-2071
Email: support@immediatelylocksmiths.com
Website: immediatelylocksmiths.com

We will make reasonable efforts to address your privacy concerns in compliance with applicable federal and state laws, including the laws of the State of Georgia and other applicable state privacy laws to the extent they apply to our business.