Last Updated: May 2026
These Terms of Service (“Terms,” “Agreement”) govern your use of the website, services, and communications provided by Immediately Locksmith LLC (“Company,” “we,” “us,” “our,” or “Provider”), a Georgia limited liability company operating at immediatelylocksmiths.com (the “Website”). By accessing the Website, requesting services, calling our phone number, submitting a form, or engaging with our company in any manner, you agree to be bound by these Terms. If you do not agree to these Terms, do not use our Website or services.
1. Eligibility
You must be at least eighteen (18) years of age to use our Website or request our services. By using our Website or requesting services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.
2. Description of Services
Immediately Locksmith provides mobile locksmith services in the metro Atlanta area and throughout the state of Georgia. Our services include but are not limited to automotive locksmith services, residential locksmith services, commercial locksmith services, emergency lockout assistance, lock installation, lock rekeying, key cutting, key replacement, lock repair, and security assessments. We are a mobile service, meaning our technicians travel to your location.
Service availability depends on technician availability, geographic coverage, and current demand. We do not guarantee availability at any specific time or location. Service descriptions on our Website are for informational purposes and do not constitute a binding offer.
3. Accurate Business Representations
Immediately Locksmith is committed to honest, transparent business practices. All information displayed on our Website, including our business name, physical service area, phone number, hours of operation, and service descriptions, is accurate and truthful to the best of our knowledge. We do not use misleading business names, fake addresses, or deceptive phone numbers. Our business operates from Georgia and serves the geographic areas described on our Website.
If you believe any information on our Website is inaccurate, please contact us so we can correct it promptly.
4. Service Call Fee and Pricing
Service Call Fee
All service calls are subject to a service call fee that varies based on the time of service, location, and nature of the request:
- Standard business hours (Monday through Friday, 8:00 AM to 5:00 PM)
- Weekend service (Saturday and Sunday)
- Holiday service
- Emergency or remote location service
The service call fee covers dispatch and on-site diagnostic assessment regardless of whether additional work is performed. The service call fee is credited toward the total cost if the customer authorizes additional work.
Transparent Pricing
Immediately Locksmith provides a written or verbal estimate of the total cost before beginning any repair or installation work, separate from the diagnostic service call fee. You must explicitly authorize work before it begins. If unexpected conditions are discovered that would cause the cost to exceed the original estimate by more than ten percent (10%), we will contact you and obtain your approval before proceeding. Pricing is not locked if the scope of work changes after the initial estimate.
5. Service Warranty
30-Day Warranty
Immediately Locksmith aims to perform all work in a professional and workmanlike manner. If you experience an issue within thirty (30) days of service completion that is directly attributable to our work, we may, at our sole discretion, attempt to repair or re-perform the service at no additional charge. This warranty is provided as a courtesy and does not create any obligation beyond what is stated in this section.
Warranty Exclusions
The 30-day warranty does not cover and is void if:
- The customer or any third party tampers with, modifies, or alters the lock or security device after service completion
- Normal wear and tear occurs to components we installed or repaired
- The customer fails to operate the lock or device according to manufacturer specifications
- Damage is caused by accident, negligence, misuse, or abuse after service completion
- Damage is caused by environmental factors such as weather, water damage, or extreme temperatures
- Unauthorized repairs or modifications are obtained from third parties
- Non-OEM (original equipment manufacturer) replacement parts are used by others after our service
- The warranty claim is made more than thirty (30) calendar days after service completion
This warranty covers only the specific work performed and does not extend to pre-existing conditions, underlying security vulnerabilities not identified before work began, or damage to surrounding property not caused by our work.
6. No Refunds Policy
Service fees are non-refundable once work has been completed. This applies regardless of changes in circumstances or the customer’s decision not to proceed with additional services. Exceptions are limited to: (a) service that cannot be completed due to factors entirely within the Provider’s control and the customer does not authorize billing for partial service; and (b) duplicate charges due to billing error, refunded within thirty (30) days of discovery. Customers dissatisfied with service quality should invoke the warranty provision (Section 5) within thirty days.
7. Cancellation Policy
- 24 hours or more before appointment: No charge
- 2 to 24 hours before appointment: Service call fee applies
- Less than 2 hours before appointment or no-show: Full service call fee applies, and rescheduling may incur additional charges
If you are not present at the scheduled time and location without prior notice, the full service call fee will be charged.
8. Proof of Ownership and Authorization
For security and legal compliance, Immediately Locksmith requires reasonable proof that you have legal authority to request locksmith services at the property. Acceptable proof includes valid government-issued photo identification matching the service address, proof of residency such as a utility bill, lease agreement, or mortgage statement, proof of vehicle ownership or registration for automotive services, or written authorization from the property owner. We reserve the right to refuse service if you cannot provide reasonable proof of authorization. This policy exists to prevent unlawful entry and protect property owners.
9. Payment Terms
Payment is due in full upon completion of service. We accept cash, major credit cards, debit cards, and digital payment methods. By requesting our services, you agree to pay the full amount due at the time of service completion. Failure to pay may result in collection action, including collection fees, attorney fees, and interest charges permitted under Georgia law.
10. Website Usage
Permitted Use
You may use our Website for lawful purposes to learn about our services, find service area information, request quotes, and contact us. You agree not to: use the Website in any manner that could disable, damage, or impair the Website; attempt to gain unauthorized access to any part of the Website; use automated systems such as bots, scrapers, or crawlers to access the Website without our written permission; use the Website to transmit malware, spam, or harmful content; misrepresent your identity or impersonate another person; or use our Website in violation of any applicable law.
Content Accuracy
We make reasonable efforts to ensure the information on our Website is accurate. However, information such as service area coverage, pricing ranges, and service availability may change without notice. Content on the Website does not constitute a binding offer for services at any specific price or timeframe.
11. Intellectual Property
All content on this Website, including text, graphics, logos, icons, images, software, and compilations of content, is the property of Immediately Locksmith or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. Our name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Immediately Locksmith. You may not use these marks without our prior written permission. You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes.
12. Communications Consent (TCPA Disclosure)
Phone Calls
By providing your phone number to Immediately Locksmith through our Website, by phone, or in person, you provide prior express consent for us to contact you at that number regarding your service request, including through the use of automated dialing systems and prerecorded messages, for operational and informational purposes (appointment confirmations, technician updates, follow-ups, and billing). This consent is not a condition of purchasing any service.
Text Messages (SMS/MMS)
By checking the SMS consent checkbox on any form on our Website, you provide prior express written consent under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227, to receive text messages from Immediately Locksmith at the mobile number you provided, including messages sent through automated technology. Messages may include appointment confirmations, service updates, and follow-ups. Message frequency varies. Standard message and data rates may apply. Consent to receive text messages is not required as a condition of purchasing any goods or services.
You may revoke your consent and opt out of text messages at any time by any reasonable method, including replying STOP to any message, calling us at (470) 971-2071, emailing us at support@immediatelylocksmiths.com, or by any other reasonable means of communicating your opt-out request. We will process opt-out requests within ten (10) business days and send a single confirmation message. Opting out of text messages will not affect your ability to receive our locksmith services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Carrier Liability Disclaimer
Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages. Immediately Locksmith LLC is not responsible for messages that are not delivered due to carrier network issues, device incompatibility, changes to your phone number, or other factors outside our control. Message delivery is subject to effective transmission by your mobile carrier.
Promotional Communications
We will not send marketing or promotional text messages or calls unless you have separately and explicitly opted in to receive them. Promotional consent is always optional and is not required to receive our services. You may opt out of promotional communications at any time without affecting your service relationship.
Call Recording Disclosure
Phone calls to and from Immediately Locksmith may be recorded for quality assurance, training, dispute resolution, and compliance purposes. Georgia is a one-party consent state under O.C.G.A. § 16-11-66. If you are calling from a state that requires all-party consent to recording (including but not limited to California, Connecticut, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Oregon, Pennsylvania, and Washington), you will be notified at the beginning of the call that it may be recorded, and your continued participation constitutes consent.
If you contact us through Google Local Services Ads or other advertising platforms, those platforms may independently monitor, record, and analyze communications initiated through their services in accordance with their own terms of service and privacy policies. We are not responsible for third-party recording practices.
Email Communications (CAN-SPAM Compliance)
By submitting a form on our Website or emailing us, you consent to receive electronic communications from us, including service confirmations and follow-up messages. All commercial email from Immediately Locksmith complies with the CAN-SPAM Act (15 U.S.C. § 7701 et seq.) and includes our physical mailing information, a clear identification as advertising where applicable, and a functioning unsubscribe mechanism. We honor all unsubscribe requests within ten (10) business days.
13. Third-Party Links and Services
Our Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Immediately Locksmith. We are not responsible for the content, privacy practices, or terms of any third-party website or service. Links to third-party websites do not constitute endorsement. We encourage you to review the terms and privacy policies of any third-party website you visit.
14. Google Services Disclosure
Immediately Locksmith may use Google services including Google Business Profile, Google Ads, Google Local Services Ads, Google Analytics, and Google Maps to operate our business and Website. Your interactions with our business through these Google services are subject to both these Terms and Google’s applicable terms of service and privacy policies. By using our Website or contacting us through Google services, you acknowledge this dual applicability.
If you contact us through Google Local Services Ads, the communication may be recorded and analyzed by Google. Google’s use of such data is governed by Google’s own terms and privacy policy, which are separate from ours.
15. Yelp Platform Disclosure
Immediately Locksmith may maintain a business listing on Yelp (yelp.com). Your interactions with our business through Yelp are subject to both these Terms and Yelp’s own Terms of Service and Privacy Policy, available at yelp.com/terms and yelp.com/privacy. By engaging with our Yelp listing, you acknowledge this dual applicability.
Yelp Review Policy
Immediately Locksmith respects and complies with Yelp’s review policies. In accordance with Yelp’s Terms of Service and Content Guidelines, we do not solicit, request, incentivize, or direct customers to leave reviews on Yelp. We do not offer discounts, free services, gift cards, or any other compensation in exchange for Yelp reviews. We do not ask customers to post reviews on Yelp in person, by phone, text, email, through printed materials, or by any other means. All reviews appearing on our Yelp profile are left voluntarily and independently by customers based on their genuine experience.
Non-Disparagement and Yelp Consumer Protection
Immediately Locksmith does not include non-disparagement clauses in any customer contract, agreement, or communication that would restrict or penalize customers for posting honest reviews. In compliance with the Consumer Review Fairness Act (15 U.S.C. § 45b) and California Civil Code § 1670.8 (commonly known as the “Yelp Law”), we acknowledge that customers have the right to share their honest opinions about our services on any review platform, including Yelp, without fear of retaliation, penalty, or legal action from us. Any provision that could be construed as restricting your right to post an honest review is void and unenforceable.
Yelp Data Practices
If you interact with our business through Yelp, including viewing our listing, sending messages, requesting quotes, or leaving reviews, Yelp may independently collect and process your personal data in accordance with its own privacy policy. Immediately Locksmith is not responsible for Yelp’s data collection, processing, or sharing practices. We may receive limited information from Yelp related to customer inquiries, messages, or leads generated through the platform.
16. Microsoft and Bing Services Disclosure
Immediately Locksmith may use Microsoft services including Bing Places for Business, Microsoft Advertising (formerly Bing Ads), and Bing Maps to operate our business and Website. Your interactions with our business through these Microsoft services are subject to both these Terms and Microsoft’s applicable terms of service and privacy policies. By using our Website or contacting us through Microsoft services, you acknowledge this dual applicability.
Bing Places Listing Compliance
Immediately Locksmith maintains its Bing Places for Business listing in compliance with Microsoft’s guidelines. Our business name on Bing Places matches our actual business name as used in day-to-day operations. Our service area, hours, phone number, and other business details are kept accurate and consistent across all platforms. We do not create duplicate listings, use misleading business information, or engage in any practices that violate the Bing Places for Business guidelines.
Microsoft Advertising
We may use Microsoft Advertising to promote our services on the Bing search engine and Microsoft’s advertising network. If you click on our advertisements on Bing or Microsoft partner sites, Microsoft may collect information about your interaction in accordance with its own privacy policy, available at privacy.microsoft.com. Immediately Locksmith complies with Microsoft Advertising policies, including all requirements applicable to locksmith and home services advertising.
Microsoft Data Practices
If you interact with our business through Microsoft services, including Bing search results, Bing Places, or Microsoft Advertising, Microsoft may independently collect and process your data in accordance with its privacy statement. Immediately Locksmith is not responsible for Microsoft’s independent data collection or processing practices. We may receive aggregated or limited data from Microsoft related to advertising performance, search impressions, and customer interactions initiated through Microsoft platforms.
17. Reviews and User Content
If you leave a review or provide feedback about our services on our Website or any third-party platform, you grant Immediately Locksmith a non-exclusive, royalty-free, perpetual license to use, reproduce, and display your review for marketing and promotional purposes. You represent that any review or content you submit is truthful, based on your genuine experience, and does not infringe on any third party’s rights. We do not compensate customers for reviews and all reviews reflect the honest opinion of the reviewer.
Platform-Specific Review Policies
Different review platforms have different rules governing how businesses may interact with reviews. Immediately Locksmith complies with the review policies of all platforms where our business is listed, including but not limited to Google, Yelp, and Microsoft/Bing. We do not selectively solicit reviews from customers based on their expected sentiment, we do not offer incentives for reviews on any platform, and we do not engage in review gating (filtering out negative reviewers before directing customers to a review platform). Our approach to reviews on each platform complies with that platform’s specific terms of service.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, Immediately Locksmith AND ITS MEMBERS, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO OUR SERVICES OR WEBSITE, INCLUDING BUT NOT LIMITED TO: loss of access to property or business interruption; loss of data or security breaches unrelated to our service; property damage beyond the scope of our work; loss of business revenue or profits; or any damages arising from your use of our Website. Our total liability for any claim shall not exceed the total amount you paid for the specific service in question. Some jurisdictions do not allow the limitation or exclusion of certain damages, so this limitation may not apply to you to the extent prohibited by applicable law.
19. Indemnification
You agree to indemnify, defend, and hold harmless Immediately Locksmith, its members, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney fees, arising out of or in connection with: your violation of these Terms; your use of our services; your misrepresentation of ownership or authorization to access property; or any third-party claim resulting from your actions or omissions.
20. Dispute Resolution
Informal Resolution
Before initiating any formal dispute resolution, you agree to first contact Immediately Locksmith and attempt to resolve the dispute informally for at least thirty (30) days.
Binding Arbitration
Any dispute, claim, or controversy arising out of or relating to these Terms or our services that cannot be resolved informally shall be resolved by binding arbitration in the State of Georgia, before a single neutral arbitrator, conducted under the American Arbitration Association (AAA) rules applicable to consumer disputes. Each party shall bear its own attorney and expert fees unless the arbitrator determines otherwise. The arbitrator’s decision shall be final and binding.
Class Action Waiver
You agree that any dispute resolution proceeding shall be conducted on an individual basis and not as a class action, collective action, or representative action. You waive your right to participate in any class action or collective action against Immediately Locksmith.
Exceptions
Either party may seek injunctive or equitable relief in a court of competent jurisdiction for intellectual property infringement, violation of confidentiality obligations, or other situations involving irreparable harm. Claims within the jurisdiction of small claims court in Georgia may be brought in small claims court.
21. Federal Trade Commission (FTC) Compliance
Immediately Locksmith conducts business in compliance with the Federal Trade Commission Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce. Our pricing, advertising, service descriptions, and business practices are truthful and not misleading. We do not engage in bait-and-switch pricing, deceptive advertising, or unfair business practices. If you believe our advertising or practices are misleading, please contact us directly so we can address your concern, or you may file a complaint with the Federal Trade Commission at ftc.gov.
22. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles. To the extent that any dispute is not subject to binding arbitration under Section 20, the exclusive jurisdiction and venue for any legal action shall be the state and federal courts located in the State of Georgia. Nothing in these Terms limits your rights under the consumer protection laws of your state of residence where such rights cannot be waived by contract.
23. Accessibility
Immediately Locksmith aims to make our Website accessible to users. If you experience difficulty accessing any part of our Website or need assistance, please contact us and we will make reasonable efforts to provide the information or service you need through an alternative method.
24. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes take effect upon posting to the Website with an updated “Last Updated” date. Your continued use of our Website or services following any modification constitutes acceptance of the updated Terms. Material changes will be highlighted on the Website for a reasonable period. We encourage you to review these Terms periodically.
25. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
26. Entire Agreement
These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Immediately Locksmith regarding the use of our Website and the provision of locksmith services. These Terms supersede all prior negotiations, representations, and agreements, whether written or oral.
27. Contact Information
If you have questions about these Terms of Service or wish to report a service concern, please contact us:
Immediately Locksmith LLC
Phone: (470) 971-2071
Email: support@immediatelylocksmiths.com
Website: immediatelylocksmiths.com
By using our Website or requesting our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.